| If the batteries are broken or empty, can these be replaced? |
No, the batteries cannot be replaced, but as they are special Lithium Polymer batteries they run up to 500 charging processes. This corresponds 5 full years of normal winter use! |
| Are the Thermo Soles available in other sizes than those listed? |
Currently not. But we are working hard so that we can offer the sizes 45 and 46 from November 2009 on. |
| How long is the introduction price valid? |
Currently in any case until the end of December 2009. We cannot promise this for later on as we have to negotiate with our suppliers first. Please consider that the Thermo Soles currently cost 199,-- € at Pro Idee (September 2009). |
| How fast can I receive the Thermo Soles? |
As soon as we received your payment or you pay with credit card, the goods will leave our shop via mail on the same day. Shipping time is between 2 and 4 days. |
| What about the guarantee? |
Thermo soles come with the defects liability of 2 years according to the Austrian law. |
| The video Thermo Soles shows an American adapter. Are the Thermo Soles delivered with the right adapter? |
The advertisement was filmed in the USA, this is why the adapter is American. We supply the right adapter for every European country. |
| I do not know the right sole size. My ski boot has a completely different number! |
Please click here for detailed information about the right sole size. |
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